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Alice Kawakami  

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Director, Strategic Library Initiatives

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Alice Kawakami
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John F. Kennedy Memorial Library
California State University, Los Angeles
5151 State University Drive
Los Angeles, CA   90032-8300


Library Responsibilities

Ms. Kawakami is on special assignment as Director, Strategic Library Initiatives, Office of the Chancellor, California State University. She will be leading system-wide change management processes and professional development strategies to support the successful implementation of academic and library innovations. The current focus of the assignment is the Unified Library Management System (ULMS).


Master of Library Science           University of California, Los Angeles
Bachelor of Arts, Anthropology   California State University, Los Angeles.


Ms. Kawakami's diverse professional background includes service in academic, medical, and public libraries. Her prior positions include University Librarian (California State University, Los Angeles), Interim Head, College Library (UCLA); Assistant Head for Services and Programs, College Library (UCLA); Program Director for Digital Reference (UCLA), User Education Coordinator, Norris Medical Library (University of Southern California); Consumer Health Information Program and Services Librarian (County of Los Angeles Public Library).


Phi Kappa Phi Honor Society, 2013.

Distinguished Women Award.  California State University, Los Angeles, 2008.

Emerald Literati Award: Reference Services Review Outstanding Research Paper 2003.

Distinguished Librarian Award. Librarians Association of the University of California, Los Angeles, 2002.


Digital reference: training and assessment for service improvement. Kawakami, Alice and Swartz, Pauline. Reference Services Review, 31 (3), 2003.

Real-Time Digital Reference. In Encyclopedia of Library and Information Science. 2nd Edition. Marcel Dekker, New York, 2003.

Testing the Road to Real-Time Digital Reference: Pilot Projects at the University of California, Los Angeles. In Implementing Digital Reference Services: Setting Standards and Making It Real. Lankes, David R., McClure, Charles R., Gross, Melissa, and Pomerantz, Jeffrey, Eds. Neal-Schuman Publishers, Inc., New York, 2003.

Delivering Digital Reference. NetConnect supplement to Library Journal. Spring 2002, 28-29. [Online].

Patents and Patent Searching. Issues in Science & Technology Librarianship. No. 19, Summer 1998. [Online].


Libraries of the Future Taskforce: The Rashomon Experience. Gerry Hanley and Alice Kawakami, California State University. Invited co-speakers. Shared Print Projects: Making It Work. ALCTS Preconference. American Library Association Annual Conference. Chicago, IL. June 27, 2013.

Urging Leaders: Moving Diverse Librarians’ Careers Forward. Invited panelist. ALA Committee on Diversity, American Library Association Annual Conference. New Orleans, LA. June 25, 2011.

Management Tools and Issues in Digital Reference. Invited speaker, panelist. RUSA-MARS (Reference and User Services/Machine-Assisted Reference Section), American Library Association Annual Conference. Orlando, FL. June 27, 2004.

Forget the Software, How Do You Manage It? Integrating Digital Reference into Public Services. Invited speaker. College and University Business Librarians Roundtable, Special Libraries Association Annual Conference. Los Angeles, CA. June 11, 2002.

Virtual Reference in a Medical Setting. Susan McGlamery, Metropolitan Cooperative Library System, and Alice K. Kawakami, UCLA. Continuing Education course. Medical Libraries Association Annual Meeting. Dallas, TX. May 17, 2002.

Implementing Real-Time Reference: The UCLA Project. Contributed paper. 3rd Annual Virtual Reference Desk Conference. Orlando, FL. November 12, 2001.

Assessing the Effectiveness of MEDLINE Instruction: Objective Feedback. Contributed paper. Medical Library Association. Philadelphia, PA. May 26, 1998.

Building the Library's Future: Focus Group Interviews as a Means of Defining the Library's Role. Contributed paper. Medical Library Association. Philadelphia, PA. May 24, 1998.


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